These Terms and Conditions May Change
We reserve the right to update or modify these terms and conditions at any time without prior notice, so do check the date at the top of the page. Your use of hdsecure.co.uk following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.
Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in our store.
Our Contract After You Have Ordered
Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email receipt of your order. We will then send a further email headed ‘Dispatched’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.
If you have placed an order by telephone and you don’t have an email address, we’ll give you the Order Reference Number over the phone and post you a copy of your receipt.
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
Prices And Payments
As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, V.A.T. plus any delivery charge you choose. You’ll see all these in your Checkout before you submit an order. Payment is deducted once an order is submitted.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
You’ll find all the finer details about our delivery (including where we deliver to) in our Delivery page.
Missing, Damaged Or Incorrect Orders
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us Via the Contact Us page or telephone 0161 879 9191. In the unlikely event that the product is faulty, please follow the Returns & Exchanges page.
If the product is damaged when it arrives, please contact us within 48 hours Via the Contact Us page or telephone 0161 879 9191.
You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. This website reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.
By placing an order, you warrant that you are over 18 years of age, and that you are providing hdsecure.co.uk with accurate, truthful information and that you have the authority to place the order.
Returns/Cancellations And After Sales Policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 30 days after delivery.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.
There are three ways to refund/cancel your purchase:
- You can return the product to our store with your invoice, bringing the card you paid with so we can credit it. When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.
- You can cancel your order Via the Contact Us page
- By phoning us on 0161 879 9191 with your order reference number and delivery details to hand
You must also use the cancellation form found in the Returns and Exchanges section of the website.
Once we have received the goods back from you, we will first inspect the goods before we give you a refund for the cost of the product.
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
Refunds take 3-5 working days to be credited to your payment method.
We cannot refund/cancel your purchase:
- If you return your product to our store without proof of purchase
- If the cables are cut
- If the warranty strip on the side of your DVR or NVR has been partially or completely damaged or removed
- Accidently damage by yourself
- The goods were a customized order to your specification
Returns are subject to 20% re-stocking fee if product is incomplete or item box has been damaged by yourself.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
We will offer either a repair or exchange if the fault occurs within 14 days of purchase. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.
For a exchange, the product must be in otherwise ”as new” condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
You can either return the product to our store or phone Sales on 0161 879 9191 to arrange for paid collection. Sales is open from 9am to 5pm, Monday to Friday, from 11am to 2pm, Saturday and closed on Sunday. Repairs for faulty goods include the applicable delivery charge. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
*Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers.
** Excludes goods delivered direct from the Manufacturer
For all returns and after sales service, please call our Sales Department on 0161 879 9191 and we will assist you. Items delivered direct from the Manufacturer cannot be returned to one of our stores.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.
Copyright and Trademark
Unless otherwise indicated, material on this website, including but not limited to texts, images, illustrations, software, audio clips, video clips, animation files, is subject to the copyright and trademark rights of The Company Private Limited. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of The Company Private Limited. All rights reserved.
We and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website. Any use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for special offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the HDSecure website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
Under EU Regulations we are required to provide consumers with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the Online Dispute Resolution platform, which can be found at http://ec.europa.eu
HDSecure is a trading name of KASMO GROUP Limited, Unit 9 Cariocca Business Park, 2 Hellidon Close, Manchester, M12 4AH., registered in England No. 10076296, VAT No. 240 988 189.