1. SHIPPING & DELIVERY POLICY
We provide FREE next day delivery above £500+ Vat to any address within UK Mainland. However, we do not deliver to PO Boxes, military and restricted areas, all naval ports and Jurong Island.
We deliver to most European countries that our logistics partners have affiliates in. Our focus is on getting the items to you quickly, promptly but most importantly safely; all while striving to keep our rates affordable.
You may select your item and proceed to the checkout page to find a list of countries that we deliver to and our charges. Upon entering your delivery details, we auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
We mostly process and ship all orders placed from Monday to Friday (excluding public holidays) within the same working day upon confirmation of payment from our warehouse. However, this could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are a few delivery options available for customers such as Next Day, Pre 12 & Saturday deliveries.
Next Day Delivery – is FREE for all local orders above £500+ Vat. Delivery time takes approximately 1 working day from the time of order. Order below £500+ Vat are charged £8+ per order.
Pre 12 Morning Delivery – is available at an additional charge of £10.00+.
Saturday Pre 12 Delivery – is available at an additional charge of £27+.
Saturday Pre 10am Delivery – is available at an additional charge of £30+.
Saturday Delivery – is available at an additional charge of £18.00.
An email confirmation will be sent to you once the order has been dispatched. You will receive an email confirmation with the tracking number if you chose any of the Express deliveries. You may check and track the delivery status of your orders with our local logistics partner.
Please provide your contact number under the address, selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances. If nobody is present to receive the package, there will be an additional charge for re-delivery.
The time taken for all international deliveries is dependent on our logistics partners and their affiliates. However, an email confirmation will be sent to you with the tracking number.
3. TAXES, DUTIES & TARIFFS
For all UK mainland orders, you will need to pay a standard 20% tax.
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. PAYMENT METHODS
We accept payments via PayPal, VISA/MASTER credit/debit cards and American Express. Please visit www.paypal.com for more information.